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FREQUENTLY ASKED QUESTİONS

Terminal Kadıköy is one of Istanbul’s most dynamic destinations for gastronomy and social life, bringing together the city’s best street food, restaurants, and social experiences under one roof. With its open-air concept, street-inspired design, and wide range of culinary options, it offers a new experience to discover with every visit.

Located in the heart of Kadıköy, Terminal Kadıköy is a must-visit destination for both food lovers and those who enjoy the city’s vibrant social scene.

Terminal Kadıköy is a living and meeting destination designed with an open-air concept. Its architecture reflects the street spirit of Kadıköy, offering wide and spacious walkways that create a dynamic environment where you can breathe and move freely.

Designed for dining, shopping, and social events, Terminal Kadıköy offers the opportunity to enjoy time outdoors within the city. It is a place where you can comfortably spend time and enjoy the atmosphere at any time of day.

Terminal Kadıköy is open seven days a week. While opening and closing hours may vary for restaurants, cafés, and stores within Terminal Kadıköy, there is always something to explore, taste, and experience every day.

You can check brand-specific opening hours on our website.

Yes, Terminal Kadıköy is generally open on public holidays; however, opening hours may vary. For the most up-to-date information, please check our website or follow our social media channels.

Terminal Kadıköy aims to provide a comfortable and accessible experience for everyone. As the entire area is located on ground level, there are no elevators or stairs. However, some venues may have multiple levels within their own spaces.

While the ground surface consists of different materials, we take care to ensure that all visitors can move around comfortably. Accessible restrooms are available during the market’s operating hours.

Yes, Terminal Kadıköy offers public restrooms for visitors. Accessible restrooms are also available, and all restrooms are operated as paid facilities.

To find their locations, you can follow the directional signs throughout the area.

Terminal Kadıköy is a pedestrian-friendly area, and vehicle access is permitted under certain regulations. Parking facilities are available for private vehicles.

Yes, Terminal Kadıköy offers a parking facility with a capacity of 130 vehicles, along with a valet service. During your visit, you can park your car quickly and securely, or choose to use our valet service for added convenience.

For information on operating hours and pricing of the parking and valet services, please visit our Services page.

If you lose an item during your visit, you can contact our security team or reach us via email. Found items are kept for 30 days. For more information, please contact us at info@terminalkadikoy.com.tr or visit our Contact page.

Yes, pets are welcome at Terminal Kadıköy; however, they must always be kept on a leash or carried. Guide animalsare permitted in all areas.
Please note that some restaurants, bars, and stores may not allow pets, so we recommend contacting the relevant venue before your visit.

In accordance with the circular dated 07.12.2021 and numbered 2021/48 issued by the Republic of Türkiye Ministry of Agriculture and Forestry, breeds classified as dangerous — including American Pitbull Terrier, Dogo Argentino, Fila Brasileiro, Japanese Tosa, American Staffordshire Terrier, and American Bully — are not permitted within Terminal Kadıköy.

Terminal Kadıköy offers a range of services designed to enhance visitor comfort, including valet parking, parking facilities, a pharmacy, and navigation services.
For more information and detailed service descriptions, please visit our Services page.

Terminal Kadıköy offers a wide selection of cuisines from Türkiye and around the world. Whether you’re looking to enjoy traditional flavors or explore international dishes, you’ll find options to suit every taste.

Yes! Many restaurants and cafés at Terminal Kadıköy offer vegetarian, vegan, and gluten-free options. Menu items suitable for special dietary preferences are clearly indicated.

For more details, you can visit our What to Eat page.

For information about kiosk, stand, and retail leasing opportunities at Terminal Kadıköy, you can contact us via email at kiralama@terminalkadikoy.com.tr.

For information about hosting events, festivals, or promotional activities at Terminal Kadıköy, please contact us via email at kiralama@terminalkadikoy.com.tr.

Personal photo and video shooting is allowed at Terminal Kadıköy. However, prior permission is required for professional shoots.
If you are planning a professional photo or video shoot, please contact us at info@terminalkadikoy.com.tr or reach out via our Contact page.

If you are not satisfied with an experience at Terminal Kadıköy, you can submit your complaint by contacting us via info@terminalkadikoy.com.tr or through our Contact page.

Please describe your complaint in detail and include your contact information along with your preferred method of response. Anonymous complaints are not evaluated.

Once we confirm receipt of your complaint, we aim to respond within 15 business days. If the response does not meet your expectations, your complaint will be escalated to management, and a response will be provided within 20 business days. Should the process take longer, you will be informed accordingly.

You can stay up to date with all current and upcoming events at Terminal Kadıköy by visiting our website or following our Facebook and Instagram pages.

Terminal Kadıköy management is not involved in the human resources processes of the restaurants, cafés, or stores operating within the venue. Therefore, we recommend contacting the company you wish to work for directly to apply.

Yes, Terminal Kadıköy offers a baby care room where parents can take care of their babies in a comfortable and hygienic environment. For more information, you can visit our information desk at the entrance.

There is no prayer room within Terminal Kadıköy. However, there are mosques, churches, and synagogues in the surrounding area serving different faiths.

BUS

Get off at Söğütlüçeşme stop using İETT buses coming from Kadıköy and surrounding areas. From there, you can reach Terminal Kadıköy with a 5-minute walk.